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Terms of Sales

These general conditions of sale govern all product orders placed by the customer (hereinafter the "Customer") on the website accessible at the following address  https://www   (hereinafter the “Website”). 

Thus, any order placed on the Website necessarily implies the total, prior and unreserved acceptance by the Customer of the general conditions of sale of KAÌ in their version in force at the time of placing the order by clicking on the button "J have read and accept the general conditions of sale”.


I - Parties to the contract

The site is reserved for retail sales in France to natural persons for personal purposes (the Customer) by the company KAÌ, a simplified joint-stock company whose contact details are as follows  :

10 rue Boileau, 75016 Paris  

For any information or questions, the Customer can contact KAÌ's customer service by e-mail at the address  

or by telephone on +33 (0) 6 68 60 92 13.


II - Description of the products offered by KAÌ

The products offered for sale on the website are valid within the limits of available stocks. KAÌ takes the greatest care in the photographic presentation and description of its products in order to meet the requirements of article L 111-1 of the consumer code. However, it is possible that despite the care taken by KAÌ in the representation of its products, it does not correspond exactly to the products themselves.

III Price


The selling prices of the products are those in force at the time of the order. They include VAT (VAT at the legal rate in force) excluding delivery costs.


IV – Order


The order of products is made in accordance with the various stages of the ordering process provided on the Website, from the selection of the product to the payment of the order, which is as follows:  

  • Research and selection of the product(s) by the Customer;

  • Display of the results page;

  • Choice of the product(s) that will be added to the basket by clicking on the "Add to basket" button;

  • Access to the basket page, with the possibility for the Customer to modify or delete one (or more) product(s) in the basket at any time, then validation of the basket;

  • Provision by the Customer of his contact details and information relating to the delivery concerned by the order and to invoicing;

  • Access to the page relating to the summary of the order containing in particular information on the products ordered, their prices, any costs, the date scheduled for the delivery of the products, with the possibility for the Customer to modify the contents of the basket;

  • Reading and acceptance of the general conditions of sale by the Customer and confirmation by checking the box "  I declare that I have read and fully and unreservedly accepted the General Conditions of Sale";

  • Validation of the order by the Customer by clicking on the "VALIDATE AND PAY ONLINE" button;

  • Provision by the Customer of his banking information, then validation of this information;

  • Access to the payment confirmation page;

  • Sending a confirmation email to the Customer of his order, including a summary of the items ordered to the address he will have provided in his contact details;

  • The Customer receives a second email when the items are ready to be shipped.


V - Payment and Terms of payment


Payment card transactions are handled by the secure payment system of the STRIPE platform in accordance with the standard

PCI DSS v3.2.1. 

PCI DSS compliance includes three main aspects:

  1. Manage the transfer of customer credit card data, i.e. securely collect and transmit sensitive card information;

  2. Store data securely, a process detailed in the PCI standard's 12 security areas, including encryption, continuous monitoring, and security testing of card data access;

  3. Ensure every year that the necessary security checks are carried out. These may include forms, questionnaires, external vulnerability assessment services, or third-party audits.

There is no electronic storage, processing or transmission of cardholder data on the merchant site's systems. The information that is obtained during payment is never accessible to KAÌ and is only accessible on the STRIPE platform.

VI - Retention of title 

KAÌ retains full ownership of the products sold until full payment of the price, principal, costs and taxes included. The transfer of risks relating to the products will take place when the product ordered is delivered to the carrier.  

VII - Delivery of product(s) 

  • Delivery costs 

Delivery costs are added to the prices indicated for the products. Before the final validation of the order, the customer is informed of the full price to be paid. 

Delivery costs are free for any order of products over €200.

Orders are sent within 3 to 5 working days by colissimo without signature or by Chronopost. 

  • Packaging 

Orders are delivered in appropriate packaging to ensure their condition during transit. All orders are delivered with a delivery note corresponding to the products delivered.

  • Reservations on delivery 

Delivery is deemed to have been made as soon as the product is made available to the customer. 

It is up to the customer to check the shipments upon arrival of the product and to make any reservations at the time of delivery (in particular late delivery, missing or damaged product)   on the receipt given by the Carrier when the Products are made available and/or confirmed by registered letter to the Carrier within ten (10) days of receipt of the order. 

Any reservation of this type must be notified in parallel and as soon as possible to the Seller's Customer Service. A copy of the complaint sent to the Carrier must be attached.

VIII - Right of withdrawal

The Customer has a withdrawal period of 14 days, without having to justify his decision. 

This period runs from the day following the day:

  • receipt of the product by the Customer   and materialized by the date appearing on the delivery note . 

When the deadline expires on a Saturday, a Sunday or a holiday or non-working day, the deadline is extended until the first following working day.

With regard to products, the right of withdrawal relates exclusively to unaltered products, in new condition.  

  • Exercise of the right of withdrawal  

The exercise of the right of withdrawal is carried out as follows:  Pack the items to be returned including the return request form present in the package but also on the site and the delivery note, then drop off your package at a post office near you. 

Upon receipt of the package, KAÌ will objectively judge the condition of the returned product. No returns or exchanges will be accepted if the returned product(s) have been used or damaged. 

The Customer's reimbursement is made by crediting the bank card used for payment within a maximum period of 14 days from the notification by the Customer of the exercise of his right of withdrawal.  

Any withdrawal that would be exercised under conditions different from those reproduced above cannot be valid and may be refused by KAÌ.

IX - Warranties and Responsibilities

The Customer benefits from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the provisions of articles L 217-4 and following of the consumer code and 1641 and following of the civil code.

If the products delivered by KAÌ show a visible lack of conformity on delivery and/or a hidden defect, the Customer must immediately contact KAÌ as soon as possible by sending an email to:

KAÌ undertakes, according to the Customer's choice, to:

  • Either replace the product with an identical product depending on available stocks;

  • Either to reimburse the price within fourteen days of the Customer's request for the product ordered;

  • Either to exchange the Product for another of equivalent price depending on available stocks.

  • KAÌ cannot be held liable in the event of disruption or damage resulting from the use of the Internet network, including in particular a break in service, an external intrusion or the presence of a virus on the computer from which served the Customer to consult the KAÌ Website.


X - Personal and banking data


The information collected is subject to computer processing intended for placing and executing orders. It being specified that the information collected which is marked with an asterisk is mandatory for the processing of the Customer's order.

In order to meet the needs of Customers, to ensure optimal remote service and to manage commercial relations and statistics, KAÌ is required to record certain personal data (surname, first name, address).

The information transmitted is strictly confidential and may be transmitted to the departments concerned and to companies contractually linked to them in order to provide Customers with a quality service adapted to their needs.

The data concerned is kept for a period of three (3) years following the end of the sales contract (surname, first name, address, etc.). 

KAÌ may, however, keep the Customer's personal data in the form of archives within the framework of the strict application of its legal, accounting and tax obligations. 

In accordance with the legislation in force regarding the protection of personal data, the Customer has a right of access to his data, rectification, erasure, opposition, a right to data portability concerning him, a right to limit processing, as well as the right to define directives relating to the fate of his data after his death.

These rights can be exercised by sending either a letter to the following address: KAÌ, 10 rue Boileau at 75016 Paris, or an e-mail to the address:

In order for KAÌ to be able to process the Customer's request, it must be accompanied by proof of identity.

In the event of a dispute, the Customer may also lodge a complaint with the CNIL whose contact details appear at the address Internet ._cc781905-5cde-3194-bb3b -136bad5cf58d_

In addition, it is indicated that in the event of collection from a "consumer" Customer   of his  telephone data , this the latter has the right to register free of charge on the list of opposition to canvassing.

XI - Force Majeure / Fortuitous event


KAÌ will be released from its obligations for any event beyond its control which prevents or delays the withdrawal of the products or the performance of the services ordered, contractually assimilated to a case of force majeure. For example, this will be the case in the event of events occurring at KAÌ, its suppliers, such as: war, cyclone, earthquake, tidal wave, epidemic, pandemic, floods, total or partial strikes... or any other cause and event beyond KAÌ's control (non-exhaustive list). 

Similarly, the responsibility of KAÌ   cannot be called into question in the event of disturbances or damage resulting from the use of the Internet network, including in particular a break in service, an external intrusion or the presence of computer viruses on the computer used by the Customer to consult the KAÌ Website.

XII - Applicable law – Disputes


For the purposes of these general conditions of sale, KAÌ elects domicile at its registered office. 

All contractual relations between and the Customer, resulting from the application of these general conditions of sale, and all disputes arising therefrom, whatever their nature, will be subject in all respects to French law and come under the jurisdiction of the court of territorially competent Paris trade.

In addition, KAÌ informs the "Customers"   of the existence of the European online dispute resolution platform, intended to collect any complaints arising from an online purchase from European consumers and to transmit them to the competent national mediators: this platform is accessible at the address: .

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