Question 1

Where to find us ?

Accepted Answer

There is no intermediary between you and us. This allows us to ensure you the best quality at the best price by reducing the margins.
We regularly have POPUP sales to which you can subscribe via our contact form or by email at info@kai-paris.com.

Question 2

Need advice?

Accepted Answer

You are hesitating, if you need help or advice before buying, we are here to help you. Email us at info@kai-paris.com.

Question 3

I don't have a return slip in my package

Accepted Answer

If your return form is missing from your package, you can download it from your space My Account.(https://www.kai-paris.com/account/my-account)

• You have not yet declared your return
Go to your space My Orders (https://www.kai-paris.com/account/my-orders)to make your return request then download your voucher.
Visit our page Deliveries and Returns (https://www.kai-paris.com/shipping-returns)to follow the process.

• You have already declared your return
You can download your return slip from My Orders<(https://www.kai-paris.com/account/my-orders) /u>.

Question 4

How to make an exchange?

Accepted Answer

No problem, you can return the products to us unworn and in their original packaging within 14 days. Just send us an email at info@kai-paris.com.

Question 5

What is the repayment period?

Accepted Answer

We will refund you by crediting the credit card used for payment within a maximum period of 14 days after receipt of your return package.

Question 6

What are the quantities produced?

Accepted Answer

Our models are made in small series, they are regularly updated with new prints and new products. 
This desire to produce only limited editions embodies the spirit of KAÌ.
A KAÌ garment has a history that makes it an exceptional piece designed to last.

Question 7

Where do your fabrics come from?

Accepted Answer

We work in partnership with French suppliers in a spirit of close collaboration.
Our designs being exclusive, this allows us to test them on different supports, to best adapt them to our models.

We favor natural materials and are preparing new developments in organic cotton.

Question 8

Where do your prints come from?

Accepted Answer

KAÌ is a story of unique prints, all created by Sophie who designs each of them. 
They draw their inspiration from the vast field of world cultures, dear to the spirit of travel and moreover dreamy that the brand embodies.

Question 9

Do you do pre-orders?

Accepted Answer

We think about it seriously because at KAÌ creation and development do not stop! 
We therefore plan to offer you some developed items for pre-order soon.
Give us your opinion! We will be happy to grow with you : )

FAQs

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