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Deliveries & Returns


LIVRAISON-packaging + totebag KAÌ.jpg

Delivery costs 


Delivery costs are added to the prices indicated for the products. Before the final validation of the order, the customer is informed of the full price to be paid. 

Delivery costs are free for any order of products over €200.

Orders are sent within 3 to 5 working days by colissimo without signature or by Chronopost. 


Orders are delivered in appropriate packaging to ensure their condition during transit. All orders are delivered with a delivery note corresponding to the products delivered.

Reservations on delivery 


Delivery is deemed to have been made as soon as the product is made available to the customer. 

It is up to the customer to check the shipments upon arrival of the product and to make any reservations at the time of delivery (in particular late delivery, missing or damaged product)   on the receipt given by the Carrier when the Products are made available and/or confirmed by registered letter to the Carrier within ten (10) days of receipt of the order.

Any reservation of this type must be notified in parallel and as soon as possible to the Seller's Customer Service. A copy of the complaint sent to the Carrier must be attached.


The Customer has a withdrawal period of 14 days, without having to justify his decision. With regard to products, the right of withdrawal relates exclusively to unaltered products, in new condition.  

This period runs from the day after the day: of receipt of the product by the Customer   and materialized by the date appearing on the delivery note . 

When the deadline expires on a Saturday, a Sunday or a holiday or non-working day, the deadline is extended until the first following working day. 

Exercise of the right of withdrawal 


The exercise of the right of withdrawal is carried out as follows:  Use the return request form present on the site, then pack the items to be returned including the delivery note and then go and deposit your package at a post office near you . 

Upon receipt of the package, KAÌ will objectively judge the condition of the returned product.

No returns or exchanges will be accepted if the returned product(s) have been used or damaged. 

The Customer's reimbursement is made by crediting the bank card used for payment within a maximum period of 14 days from the notification by the Customer of the exercise of his right of withdrawal.



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